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Communicating with customers

Communicating with customers: IT Service Desk: Management Fundamentals
Communicating with customers: IT Service Desk: Management Fundamentals

Review types of programs that gauge customer satisfaction, net promoter scores (NPS), loyalty, and service level agreements.

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Skill Level Appropriate for all
2h 38m
Duration
60,862
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Skills covered in this course
IT Help Desk IT

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