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Building rapport through writing: Tone

Building rapport through writing: Tone: IT Service Desk: Customer Service Fundamentals
Building rapport through writing: Tone: IT Service Desk: Customer Service Fundamentals

Learn to listen for words the customer is saying and not saying and how to respond properly.

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Skill Level Beginner
1h 51m
Duration
271,181
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Skills covered in this course
IT Help Desk IT

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