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Building rapport over the phone, part 2

Building rapport over the phone, part 2: IT Service Desk: Customer Service Fundamentals
Building rapport over the phone, part 2: IT Service Desk: Customer Service Fundamentals

Learn strategies and techniques for how to handle customers when no is the only answer, i.e., a product or service is NOT supported.

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Skill Level Beginner
1h 51m
Duration
294,413
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Skills covered in this course
IT Help Desk IT

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