Join Steve Fullmer for an in-depth discussion in this video The CompTIA A+ 220-802 Exam, part of CompTIA A+ Exam Prep (220-802).
- You should have reviewed the two videos that give a background on CompTIA. Minimally, you want to go out to the CompTIA.org site and take a look at the exam section. So if I back up and you go to CompTIA.org, at the top of the page it says Certifications. Click that tab, come down to CompTIA Certifications, and take a look at the CompTIA A+ certification here on the page. When you click that and look at the background for CompTIA A+, you'll note that there's the 800 series exam.
It's a (mumbling) of two exams, 801 and 802. The module section that you're looking at now is focused on the 802 exam in particular. The 802 exam is, oh ... we used to call the exam series, when it was the 700 series, essentials and practical application. They've shifted the focus just a little bit, so that the 801 series is more about hardware, and what is hardware? What are the definitions? As you go to the 802 exam, if you go and put your name in here as it pops up, so you can access a 30-question sample exam, or you can, what I would recommend first, is to download the objectives, so view the exam objectives.
They want you to put in your name and email address, and they'll mail you a link so that you can download two sets of exam objectives: the 801 exam, which is the hardware series, and the 802 exam, which is what this particular module or set of videos is associated with. If you take a look at this, the layout of the domains, or activities, that you need to prepare for, for the 802 exam, is 33 percent, 1/3 of the exam, is based on operating systems. If I look at the exam objectives here, and we've talked a little bit about this, going back and forth, most of the sections that are associated with the operating system start with something that says, like, "Given a scenario, use an appropriate tool." "Given a scenario, understand how to install "certain softwares." Or compare and contrast.
In the operating system, when we say compare and contrast, they're going to have you comparing and contrasting ... I have a remote desktop session here, with multiple virtual machines loaded ... they're going to have you compare Windows 7, which is the desktop environment I have, to Windows Vista ... this is the Windows Vista desktop here ... and to Windows XP. So you need to understand the differences between the boot processes and the navigation and the tools associated with you. Here's a copy of Windows XP service pack three that we will be using throughout this entire video series for the 802 exam.
You need to be able to compare and contrast. Remember, the CompTIA exam is about preparing you to be a desktop support technician, whether you do that in the field, whether you're assembling systems or troubleshooting in the back office on a workbench, or whether you're answering phone calls and trying to guide users to diagnose problems so that you can send the appropriate technician or make the appropriate recommendation for a repair by phone. In order to do that with the three operating systems, you need to know how to navigate them.
You need to know how to help a standard user identify what operating system they're on. They often don't know. So the visual comparison will be important, but so will the navigation capabilities that you demonstrate. There's a lot of "Given a particular scenario, "what would you do?" Or "How do you compare and contrast "these operating systems to one another?" If we go back, the second area of the exam is security. How do you secure your systems, locally and on the network? They'll give you scenarios and ask you best practices for securing and maintaining security to intellectual property.
That's the digital content on the system. And the physical security, so you know how to not let somebody just pick up and walk off with your monitor or your keyboard. Well, that would be difficult with this one. But those are considerations that you got to have. In terms of the scenarios given to you, what would you do? Well, if you remember back to the hardware, we talked about Kensington connection points. That would be one way to secure physical devices. This monitor has a Kensington connection point on it right here. You have to consider, again, not just the physical aspects of your system, but how do you implement that security? These are scenarios that you will get asked on the exam.
We'll also have about nine percent of the exam on mobile devices. You want to look through your objectives for all of these. If you flip through your objective document and you look for the section on mobile devices, it's not terribly long, but it's long enough that you need to pay attention to what you're going to do to explain the basic features of, in this case, mobile operating systems. As you can see, a lot of the 802 exam is very much focused on operating systems, software and applications. Finally, we're going to talk about troubleshooting. Over a third of the test is on troubleshooting.
We go back to, essentially, this compare and contrast and "Given a specific scenario." You need to understand which of the tools associated with the operating system will help you diagnose and/or repair a problem, whether that problem is software-based or hardware-based. There's an overview of the 802 exam and the video series that you're about to watch.
- Install and configure Microsoft Windows XP, Windows Vista, and Windows 7
- Manage and optimize Windows using command-line tools and administrative consoles
- Configure and manage users, groups, and shared resources in a typical small home/small office (SOHO) network
- Use antivirus tools to prevent and recover from malware infections
- Configure access control measures, such as authentication, security policy, encryption, and firewalls
- Diagnose and resolve Windows, PC hardware, network, and printer problems
- Configure mobile devices, such as smartphones and tablet
By the end of the course, you'll be better prepared to take the A+ Practical Application exam.
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