Join David Pultorak for an in-depth discussion in this video Where to use it, part of Putting ITIL® into Practice: Problem Management Techniques.
- [Voiceover] Use Component Failure Impact Analysis…when designing and improving IT services.…To ensure you get the biggest bang for your buck…for resources spent on hardening the service…so it stays up and running.…And if it goes down,…you can get it back up quickly.…Use it to understand the components of your service…and to make choices as to the level of failure…to provide or improve for each.…Not all IT services are mission critical…and typically, we don't have unlimited funds…so it makes sense to match the level of redundancy…and resilience we build into IT services…and the associated costs to the criticality of the service.…
Component Failure Impact Analysis tables…used along with fault trees…are an excellent way to quickly isolate faults…in a reactive problem management situation.…The former model's components…and the impact on the overall service,…should they fail.…The latter, how a chain of fault conditions…in a service relates.…Both provide useful insight when troubleshooting.…If we incurred a lot of avoidable recovery time…
- Ishikawa diagrams
- Kepner-Tregoe root cause analysis
- Fault tree analysis
- Component failure impact analysis
- Service outage analysis
- Post-implementation and major problem review
ITIL® trainer David Pultorak outlines the what, why, where, and how of each technique, and provide examples so you can practice with the goal of placing each technique into "muscle memory." He examines the 4 Ps that can contribute to or help resolve every problem—people, processes, products, and partners—and provides tips on where to go next.
Skill Level Intermediate
Transitioning from Waterfall to Agile Project Managementwith Kelley O'Connell1h 32m Appropriate for all
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
Putting ITIL® Into Practice: Problem Management Techniques
2. Ishikawa Diagram
3. Kepner-Tregoe Root Cause Analysis
4. Fault Tree Analysis
5. Component Failure Impact Analysis
6. Service Outage Analysis
7. Post-Implementation and Major Problem Review
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