Join David Pultorak for an in-depth discussion in this video Where to use it, part of Putting ITIL® into Practice: Problem Management Techniques.
- [Voiceover] Use fault tree analysis where documentation…is needed to speed problem isolation…in reactive problem management situations.…For proactive problem management,…use it as the basis for hardening an existing service…to minimize or eliminate failures…and establish mitigations,…that is things that prevent failures,…or contingencies, that is your plan Bs…for when failures actually do occur.…Use fault tree analysis where documentation is needed…to speed problem isolation…in reactive problem management situations.…A fault tree diagram is worth its wait in gold…when you're under pressure to resolve a service outage…or degradation quickly.…
A picture really is worth a thousand words…in this situation.…Anyone whose fumbled through a bulky manual trying…to troubleshoot a problem and then later stumbled…upon a fault tree in the back of the manual…under the heading, "Troubleshooting," knows what I mean.…Use fault tree analysis as a basis for re-architecting…a service with the aim of minimizing…or eliminating service outages,…
- Ishikawa diagrams
- Kepner-Tregoe root cause analysis
- Fault tree analysis
- Component failure impact analysis
- Service outage analysis
- Post-implementation and major problem review
ITIL trainer David Pultorak outlines the what, why, where, and how of each technique, and provide examples so you can practice with the goal of placing each technique into "muscle memory." He examines the 4 Ps that can contribute to or help resolve every problem—people, processes, products, and partners—and provides tips on where to go next.
Skill Level Intermediate
Transitioning from Waterfall to Agile Project Managementwith Kelley O'Connell1h 32m Appropriate for all
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
Putting ITIL® Into Practice: Problem Management Techniques
2. Ishikawa Diagram
3. Kepner-Tregoe Root Cause Analysis
4. Fault Tree Analysis
5. Component Failure Impact Analysis
6. Service Outage Analysis
7. Post-Implementation and Major Problem Review
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