From the course: Putting ITIL® into Practice: Problem Management Techniques

Unlock the full course today

Join today to access over 22,400 courses taught by industry experts or purchase this course individually.

Where to use it

Where to use it - ITIL Tutorial

From the course: Putting ITIL® into Practice: Problem Management Techniques

Start my 1-month free trial

Where to use it

- [Voiceover] Use fault tree analysis where documentation is needed to speed problem isolation in reactive problem management situations. For proactive problem management, use it as the basis for hardening an existing service to minimize or eliminate failures and establish mitigations, that is things that prevent failures, or contingencies, that is your plan Bs for when failures actually do occur. Use fault tree analysis where documentation is needed to speed problem isolation in reactive problem management situations. A fault tree diagram is worth its wait in gold when you're under pressure to resolve a service outage or degradation quickly. A picture really is worth a thousand words in this situation. Anyone whose fumbled through a bulky manual trying to troubleshoot a problem and then later stumbled upon a fault tree in the back of the manual under the heading, "Troubleshooting," knows what I mean. Use fault tree analysis as a basis for re-architecting a service with the aim of…

Contents