Join David Pultorak for an in-depth discussion in this video What is it?, part of Putting ITIL® into Practice: Problem Management Techniques.
- [Voiceover] In this section, What to Know,…we'll cover Fault Tree Analysis.…What it is, why you would use it and where you would use it.…That is, under what circumstances is a technique…is applicable in general…and specifically within problem management activities.…We'll finish by covering how to do it, the actual steps.…So let's get started.…Fault tree analysis is a technique…for identifying the chain of events that is caused…or may cause a problem.…For example, a service outage or performance degradation.…Fault tree analysis links basic, resultant, conditional…and trigger events using boolean logic operators,…AND, OR, XOR, INHIBIT and the like,…to graphically illustrate chains of events…and the logic behind them.…
Events are states.…The diagram here shows a top level event,…no light in the room,…and shows that either the bulbs are burned out…or there's no power to the room, or both.…Use Fault Tree Analysis to map out conditions…that would lead to an event like a service outage.…Give them to technicians, so that they can quickly locate…
- Ishikawa diagrams
- Kepner-Tregoe root cause analysis
- Fault tree analysis
- Component failure impact analysis
- Service outage analysis
- Post-implementation and major problem review
ITIL trainer David Pultorak outlines the what, why, where, and how of each technique, and provide examples so you can practice with the goal of placing each technique into "muscle memory." He examines the 4 Ps that can contribute to or help resolve every problem—people, processes, products, and partners—and provides tips on where to go next.
Skill Level Intermediate
Transitioning from Waterfall to Agile Project Managementwith Kelley O'Connell1h 32m Appropriate for all
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
Putting ITIL® Into Practice: Problem Management Techniques
2. Ishikawa Diagram
3. Kepner-Tregoe Root Cause Analysis
4. Fault Tree Analysis
5. Component Failure Impact Analysis
6. Service Outage Analysis
7. Post-Implementation and Major Problem Review
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