From the course: Putting ITIL® into Practice: Problem Management Techniques

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Review it

Review it - ITIL Tutorial

From the course: Putting ITIL® into Practice: Problem Management Techniques

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Review it

- [Voiceover] After you do it I want you to review it. Ask yourself, what happened? What does it mean? What's the next thing I'll do as a result of trying this? Will I use this technique? If you're trying this technique in a team setting, as recommended, I'd like you to ask these questions to the team. How'd you do? Often it's hard to get a handle on all the components of a system especially as things change fast. And sometimes it's hard to get across the waiting system used here, as it enforces a bit of rigor, some people may not be used to. And lastly, especially with teams representing different products and technologies it is hard work getting them to agree where best to spend resources on failover capability, especially if that ware isn't within their technology stream. What worked well? What didn't? Did you put together a spreadsheet with formulas? How did that work for you? In my experience, getting that spreadsheet right and populated up front makes a big difference. I like to…

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