From the course: Putting ITIL® into Practice: Problem Management Techniques

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How to do it: Steps

How to do it: Steps - ITIL Tutorial

From the course: Putting ITIL® into Practice: Problem Management Techniques

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How to do it: Steps

- [Voiceove] Here's how to component failure impact analysis. Select IT services and get a list of the configuration items they depend on. In a spreadsheet, list configuration items down column one, and services across row one. For each configuration item, mark S, A, H, W, or C to indicate its failover capability. For each configuration item, assess the probability and impact of failure, then assess the cost and effort to mitigate. Use this to weight improvements. Here's a tip; get the analysis fairly far along before meeting the team. For example, populate the spreadsheet with the services that are in scope and a starter set of configuration items, as well as a legend for failover levels, a second tab for improvement initiatives, and formulas for calculating initial weightings. That way you'll make the most effective use of the team's time, using that for clarification versus gathering basic inputs and setup. First you want to select the subset of services you're going to analyze and…

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