From the course: Putting ITIL® into Practice: Problem Management Techniques
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How to do it: Example - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
How to do it: Example
- [Voiceover] Now that you've seen the steps to Component Failure Impact Analysis, let's look at a real world example to help drive home what you've learned. We'll focus here again on the SharePoint collaboration service. The team conducting the analysis assembles a list of components that make up the service that it depends on. Here you see a partial list of what they drew up for the SharePoint collaboration service. Which is in the column headed SCS. The other system the team wants to look at is the ERP system. So it's listed at the head of column three. Next the team calls out and writes in the failover level for each component. There is some back and forth here because there is some unevenness to this. For example, some sequel server databases are clustered and others are not. Similarly, some DNS configurations are redundant. For example, on the servers running Windows Server 2012R2, but others are not. And also some SAN's are an active act of configurations, whereas others are an…
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