From the course: Putting ITIL® into Practice: Problem Management Techniques
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Do it - ITIL Tutorial
From the course: Putting ITIL® into Practice: Problem Management Techniques
Do it
- [Voiceover] So now it's your turn. Here are some tips for getting started if the team is unfamiliar with this technique. First, practice walking participants through the steps, the four P's, and multivoting if they're unfamiliar with them. Hang up a picture of a completed cause-effect diagram for reference. Prepopulate the cause-effect diagram with a synopsis of the problem and causes that have already been identified. Create a parking lot for non-causes. This could be a flip chart. And populate it with any causes that have already been discarded. Decide if you'll use dots or asterisks for multivoting and have enough dots and markers on hand to do so.
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