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What is social customer relationship management (CRM)?

What is social customer relationship management (CRM)?: Social Media Marketing: Social CRM
What is social customer relationship management (CRM)?: Social Media Marketing: Social CRM

In this video, social media strategist Megan Adams talks about what social customer relationship management is and the new social dimension it adds to the way you relate and communicate with your customers. Learn how it relates to marketing in the digital era and how you can build out your own social CRM strategy.

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Skill Level Intermediate
1h
Duration
37,643
Views
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