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What is social customer relationship management (CRM)?

What is social customer relationship management (CRM)?: Social Media Marketing: Social CRM
What is social customer relationship management (CRM)?: Social Media Marketing: Social CRM

In this video, social media strategist Megan Adams talks about what social customer relationship management is and the new social dimension it adds to the way you relate and communicate with your customers. Learn how it relates to marketing in the digital era and how you can build out your own social CRM strategy.

Resume Transcript Auto-Scroll
Skill Level Intermediate
58m 31s
Duration
94,701
Views
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Q: This course was updated on 04/11/2018. What changed?

A: The following topics were updated: campaigns and identifying influencers.

Skills covered in this course
Marketing Social Media Marketing

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