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Process documentation

Process documentation: Social Media Marketing: Social CRM
Process documentation: Social Media Marketing: Social CRM

Taking the time to create and implement process documentation for your social CRM strategy will be imperative for ensuring success long term. In this video, social media strategist Megan Adams walks you through the steps to implementing a business process for your social CRM adoption and strategy including how to create a clear roadmap of your social CRM strategy for each stakeholder in your organization and how to choose the right platform to support the documentation process.

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Skill Level Intermediate
58m 31s
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Q: This course was updated on 04/11/2018. What changed?

A: The following topics were updated: campaigns and identifying influencers.

Skills covered in this course
Marketing Social Media Marketing

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