Skip navigation
Customer service: Social CRM Fundamentals
Customer service: Social CRM Fundamentals

With Social CRM, your customer service department is able to better support the social customer as they will always know who you're talking to, what's important to them and how they've interacted with your company in the past. In this video, Social Media strategist Megan Adams teaches you the best practices for providing online and social customer support, including social tools, monitoring customer issues, and how to handle negative feedback.

  • Overview
  • Transcript
  • View Offline
Resume Transcript Auto-Scroll
Skill Level Intermediate
1h
Duration
6,695
Views
Show More Show Less

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now