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Customer service: Social Media Marketing: Social CRM
Customer service: Social Media Marketing: Social CRM

With Social CRM, your customer service department is able to better support the social customer as they will always know who you're talking to, what's important to them and how they've interacted with your company in the past. In this video, Social Media strategist Megan Adams teaches you the best practices for providing online and social customer support, including social tools, monitoring customer issues, and how to handle negative feedback.

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Skill Level Intermediate
58m 31s
Duration
84,752
Views
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Q: This course was updated on 04/11/2018. What changed?

A: The following topics were updated: campaigns and identifying influencers.

Skills covered in this course
Marketing Social Media Marketing

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