The first step when evaluating a learning program is to identify customer expectations. Determine how to uncover client goals and use input from key stakeholders to guide important decisions throughout the evaluation process.
- The first big step when you evaluate a training program…is to learn what your project's sponsor wants to accomplish.…This is key action number one…in the ATD Competency Model.…Identify your customer's expectations.…This includes identifying who is the customer…for this project,…why do they want to evaluate the training,…and what do they want to know?…I've put the questions into a downloadable…customer expectations checklist that you can use…when evaluating your own learning project.…It's a good idea to complete this checklist…by meeting with the project sponsor…at the start of the project.…
Let's imagine we've been asked…to create an interviewing skills workshop for supervisors.…See how much you can learn about the customer's expectations…from the following scene.…So, Stacie, can you tell me a little bit…about why this project is important?…- Well, there's really two reasons.…The first one you know about.…Human Resources are rolling out a new interviewing procedure…that's supposed to be used across all applicants.…
Check the exercise files for sample evaluation plans, reports, checklists, and worksheets that you can use to evaluate your own employee development program.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Common learning assessment models: Kirkpatrick, Phillips, Brinkerhoff, and alternatives
- Identifying expectations
- Collecting data
- Analyzing data
- Making recommendations