Check the exercise files for sample evaluation plans, reports, checklists, and worksheets that you can use to evaluate your own employee development program.
- Common learning assessment models: Kirkpatrick, Phillips, Brinkerhoff, and alternatives
- Identifying expectations
- Collecting data
- Analyzing data
- Making recommendations
Skill Level Beginner
- Do you like math? How about statistical analysis? Perhaps you enjoy accounting. These are topics that many talent development professionals try to avoid. Yet, they're essential skills for today's trainers. Sooner or later, we'll be asked to measure one of our learning programs, evaluate its success, and make recommendations for improvement. That's why I've created this course, How to Measure Learning Effectiveness. It's designed to give you a practical guide to evaluate learning programs and demonstrate their value to sponsors.
And, I promise, you won't need any complicated math, advanced statistics, or a degree in accounting. Hi, my name is Jeff Toister. I'm a Certified Professional in Learning and Performance who has spent more than 20 years developing employee training programs. Today, I'm an author, consultant, and trainer who helps customer service teams improve their performance. This course is divided into three parts. In the introduction, we'll discuss the importance of evaluating learning programs and we'll define some key terms.
Next, I'll share some widely used evaluation models, along with a few alternative approaches that are gaining in popularity. Finally, I'll give you a step-by-step guide that you can use to evaluate your own learning programs. The guide follows the industry standard competency model developed by the Association for Talent Development. I've also included a sample evaluation project that highlights what some of these key steps may look like. Adult learning professionals are passionate about developing people.
But we need evidence to show organizational leaders what's working and what's not. This course will give you skills and techniques to make sure your training programs are helping as much as possible.