Learn how to set up and manage a help desk with Mojo Helpdesk ticketing software.
- [Voiceover] Hi. I'm Anson Alexander and welcome to Up and Running with Mojo Helpdesk. In this course, we'll look at how to set up and use Mojo Helpdesk to manage internal and external inquiries and requests. I'll explain how to add, manage and organize Mojo Helpdesk service agents and end-users. We'll go over how to customize ticket submission forms, how to configure automatic tasks, and how to manage the overall flow of ticket submissions. I'll show you how to run reports on key metrics within Mojo Helpdesk, how to manage your Helpdesk knowledge base and how to add your organization's branding to the system.
We'll be covering all of this as well as plenty of other features and tips for you to get the most out of Mojo Helpdesk. Now, let's get started with Up and Running with Mojo Helpdesk.
- Managing users and groups in Mojo Helpdesk
- Creating ticket queues
- Configuring ticket notifications
- Automating assignments
- Submitting new tickets
- Responding to tickets
- Tracking time on tickets
- Reviewing ticket reports