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About the Author
HDI is a leading events and services organization.
HDI empowers the technical support and service management community to advance their strategy, operations, and teams through optimized service delivery.
For thirty years, HDI has partnered with thousands of professionals and their organizations to help them drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. From the employee to the enterprise, HDI helps to transform service and support through a comprehensive lineup of training and certification courses, industry-leading annual conferences, consulting services, community-based networking opportunities, and research and informational resources. Learn more about HDI at www.thinkhdi.com.