Join Jess Stratton for an in-depth discussion in this video Customizing messages for individual contacts, part of Google Voice Essential Training (2015).
- Google gives you tremendous flexibility in customizing your messages for individual contacts, groups, and circles. To do this, you'll first need to record a new greeting. I got here by clicking the "gear" icon on the top, right-hand side, clicking "settings," and changing to the "voicemail and text" tab. In a previous video I showed you how to record a new greeting. I've already done that. I've gone ahead and created a new greeting, but I only want my family to hear. "Hi, if you've got my voicemail "and you're calling about updates for Aunt Margaret, "call Uncle Robert.
"He's the one who's getting the updates currently." I have a particular voicemail that I only want my family to hear when they call. So now let's assign this to my family. I'm going to click the "groups and circles" tab. I already have a group in my universal Google contacts. Google uses the same contacts across many products, like Google Calendar and Gmail. They've given us a handy link on the left-hand side to go directly to your contacts. So you should take a few minutes or an hour and go through and set up your contacts, and make sure they're all nice and tidy and in various groups.
It'll make it much easier to assign different voicemail greetings for them. I've already done one for my family. So I'm going to find that group here on the left-hand side and I'm going to click "edit" to change the settings for them. The first thing I can change is what phones ring when people in this group call me. Right now it's set to ring all my phones. I can change that by clicking "edit." I can toggle on and off any particular phone. Now I can change my greeting for this group.
Right now it's set to play the universal greeting when anybody calls me. But I can click the drop-down and change it to "family." I can click "play" if I really want to verify what that message is, or I can also click "record new" from here and go through the process of recording a new greeting. When I'm done, I can click "save" and my changes have been made. I can go through all my groups and change these settings. The same for all my Google+ circles.
Finally, I can change these settings for all contacts, that is, anybody who calls my Google Voice phone number that's already in my contacts, and I can also change what happens when an anonymous caller calls. For example, if I click "edit" under "anonymous callers," I can click "edit" and uncheck all my phones, or I can give an anonymous caller a completely different voicemail greeting. It's up to me. So you have lots of flexibility here.
Take some time, clean out your contacts, create groups, and now you can go through and have separate voicemail messages for all of your friends, co-workers, family, and any other group.
Then find out how to configure Voice's rules to ring all your phones, filter calls straight to voicemail, have voicemails delivered via email or text, and more. The course also explores recording inbound calls, using Voice on mobile phones, and making international calls, video calls, computer-to-computer calls, and more.
- Choosing between Google Voice and Google Voice Lite
- Getting a Google Voice number
- Activating and working with voicemail
- Blocking and forwarding calls
- Recording incoming calls
- Making international and domestic calls
- Making calls with Google Hangouts
- Sending text messages
- Using Google Voice on a mobile phone