From the course: Building Chatbots Using Google Dialogflow
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Intents - Google Cloud Tutorial
From the course: Building Chatbots Using Google Dialogflow
Intents
- [Instructor] In dialogflow, the tool we use for understanding what users are seeing or requesting, is the intent. It is one of the most important parts of a conversational application. You can think of an intent as something that will be created to help a user with a specific request. Here are some examples, in the case of a hotel reservation bot, the user's request of, I want to book a room, can be handled by the book room intent. In a similar greeting, for this bot, if the user asks, is breakfast included at the hotel? can be handled by an amenities intent, which could be focused on providing responses to any type of questions about what the hotel provides. For a tech repair shop bot, the user's request of, I would like to schedule an appointment, can potentially be handled by the appointment intent. Do you guys repair laptops? Can be handled by a services offered intent, that will generate responses to the…
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