From the course: Building Chatbots Using Google Dialogflow
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Entities - Google Cloud Tutorial
From the course: Building Chatbots Using Google Dialogflow
Entities
- [Instructor] When a user expresses an intent they often want your agent to act on specific pieces of information that is contained in their statement. In Dialogflow, entities are used to extract important information from what a user says to provide specific details that are needed by an agent to help service their request. Examples might be for a computer repair shop. The date for our repair appointment or the type of a computer that needs repair. In that way, once these details are extracted we can access them in the intent and they can be used to help generate a meaningful response back to the user. When it comes to entities there are three major types that are available to us in Dialogflow. The first is system entities, such as dates, place names and amounts with units and geography. These can automatically be extracted from phrases as they are already built into Dialogflow. The next type is developer entities,…
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