Occasionally you may be called upon to provide email header information for troubleshooting. These headers contain information such as IP addresses, mail servers, and email addresses and can assist IT staff in finding problems when emails don't arrive where they are supposed to. Staff Author Jess Stratton teaches users how to find the email headers contained in a GMail message.
- [Voiceover] Occasionally, you may need to be called on…to help troubleshoot an email message.…You may need to help decide why it didn't get routed…where it was supposed to route, or what email address…it was sent from and to et cetera.…You might be asked to show the email headers from your…Gmail account.…You can do this to access the email header information…for any incoming message.…With the email open, click the down arrow on the right hand…side of the screen and choose Show original.…
This is going to show you a plain text version of the email…along with every email header at the top of it.…That is, all the special code that the mail servers on both…sides of the equation used to send your message.…You can see who the message was delivered to, who it was…sent from, and any mail server hops that it made in between…that journey.…You can also see the formatting that it was sent as.…You may be asked for this information.…And here's where you can see the contents of the email…itself in plain text.…
If you're looking to send this information on to somebody…
Note: We recommend watching Gmail Essential Training to master the basics before you start this training.
- Choosing an inbox layout
- Undoing email sends
- Muting conversations
- Showing email headers to troubleshoot issues
- Checking different email accounts with Gmail
- Using stars, labels, and filters
- Assigning delegates
- Attaching large files with Google Drive
- Working with Google Voice