Humans are addicted to metrics. This video explores how that fact can be harnessed to improve employees, companies, and customer experiences.
- Humans are addicted to numbers.…It's something society has programmed…into nearly everyone.…It's part of our culture.…From the time you're a kid,…you're taught to respect numbers.…Be on time, win the game,…get a high grade point average in school,…get a high score on your SAT exam,…and once we learn about the power of numbers,…we make them an important part…of our favorite hobbies and pastimes.…We argue about sports by using statistics.…
We gauge social media popularity…by the number of hits or followers.…Movies are deemed a success or failure…based on box office numbers.…We are so addicted to numbers.…What are the first things we worry about…when we wake up in the morning?…The time, and the temperature.…For better and for worse,…modern society is addicted to numbers,…and because of this, numbers can be powerful tools.…While most people think numbers…are all about judging, grading, and analyzing,…many fail to understand that numbers…motivate changes in behavior.…
Because our culture is so addicted to numbers,…because people are so used to consulting…
- Explain why metrics are necessary in business settings.
- Define KPIs.
- Identify the issue of attempting to reach 100% in a given metric.
- Summarize the limitations of metrics.
- Recall the three steps for making a metric understandable for employees.
- Describe the characteristics of an effective metric.
- Compare and contrast the costs and benefits of measuring too many versus too few metrics.
Skill Level Intermediate
Balanced Scorecard and Key Performance Indicatorswith Jim Stice1h 17m Intermediate
1. How and Why We Measure
2. Errors and Challenges in Measuring
3. Developing a Good Metric
4. A System of Metrics
5. Performance Measurement Tune-Up
6. Above and Beyond
Next steps1m 57s
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