This video provides you with an introduction to the performance measurement tune-up. Learn how to use it, as well as the goals of the tune-up.
- [Instructor] In this section…we're going to begin to explore…your organization's system of metrics.…In just a few steps you'll be able to…systematically identify some of the problems…and deficiencies in your organization's system of metrics.…We'll explore issues like Alignment,…Completeness, Redundancy,…Confidence, Cooperation, and Decision making.…This will allow us to see how metrics…impact a company from the executive strategy level…down to the employee and manager decision level.…
One very important thing to remember, though:…No matter how good your system of metrics,…if the top executives and key managers…do not believe in the metrics,…the entire system will quickly fall apart.…Imagine if the organization utilizes three metrics…to track manager performance;…Sales, Inventory levels, and Team morale.…But the director, the manager's manager,…says, "Yeah, I know the company really stresses…"the importance of all three metrics,…"but, I really need you to hit those sales…"and inventory numbers.…
"Don't worry about the team morale numbers."…
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- Explain why metrics are necessary in business settings.
- Define KPIs.
- Identify the issue of attempting to reach 100% in a given metric.
- Summarize the limitations of metrics.
- Recall the three steps for making a metric understandable for employees.
- Describe the characteristics of an effective metric.
- Compare and contrast the costs and benefits of measuring too many versus too few metrics.
Skill Level Intermediate
Business Analysis Foundations: Fundamentals (2014)with Haydn Thomas2h 13m Intermediate
Balanced Scorecard and Key Performance Indicatorswith Jim Stice1h 17m Intermediate
1. How and Why We Measure
2. Errors and Challenges in Measuring
3. Developing a Good Metric
4. A System of Metrics
5. Performance Measurement Tune-Up
6. Above and Beyond
Next steps1m 57s
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