This video provides you with an introduction to the performance measurement tune-up. Learn how to use it, as well as the goals of the tune-up.
- [Instructor] In this section…we're going to begin to explore…your organization's system of metrics.…In just a few steps you'll be able to…systematically identify some of the problems…and deficiencies in your organization's system of metrics.…We'll explore issues like Alignment,…Completeness, Redundancy,…Confidence, Cooperation, and Decision making.…This will allow us to see how metrics…impact a company from the executive strategy level…down to the employee and manager decision level.…
One very important thing to remember, though:…No matter how good your system of metrics,…if the top executives and key managers…do not believe in the metrics,…the entire system will quickly fall apart.…Imagine if the organization utilizes three metrics…to track manager performance;…Sales, Inventory levels, and Team morale.…But the director, the manager's manager,…says, "Yeah, I know the company really stresses…"the importance of all three metrics,…"but, I really need you to hit those sales…"and inventory numbers.…
"Don't worry about the team morale numbers."…
Author
Eddie Davila
Released
3/1/2017Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Explain why metrics are necessary in business settings.
- Define KPIs.
- Identify the issue of attempting to reach 100% in a given metric.
- Summarize the limitations of metrics.
- Recall the three steps for making a metric understandable for employees.
- Describe the characteristics of an effective metric.
- Compare and contrast the costs and benefits of measuring too many versus too few metrics.
Skill Level Intermediate
Duration
Views
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Introduction
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Welcome2m 22s
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1. How and Why We Measure
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Reasons we measure2m 23s
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Basic terminology4m 18s
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Metrics and human behavior2m 48s
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What all companies desire2m 58s
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2. Errors and Challenges in Measuring
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3. Developing a Good Metric
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Metrics must be measureable3m 58s
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Easy to understand2m 45s
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Attainable2m 31s
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Metric graduations3m 40s
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The perfect metric?2m 5s
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4. A System of Metrics
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Balanced scorecards3m 18s
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Test the system4m 28s
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5. Performance Measurement Tune-Up
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Checking the alignment3m 19s
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What are we missing?3m 47s
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Redundancy4m 33s
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Cooperation or competition4m 13s
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Too many metrics?4m 6s
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6. Above and Beyond
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Innovate using metrics4m 8s
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Challenges4m 25s
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Conclusion
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Next steps1m 57s
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Video: Before you begin: Executive support