What has happened? What is happening? What might happen next? What's happening across my company and supply chain? This video covers using systems that look backward, forward, and across.
- Before you roll out any system of metrics…you need to test the system.…This requires your experience and your imagination.…You need to imagine common scenarios,…unlikely, but realistic scenarios,…and you need to consider how someone might try…and game the system.…Consider this grading scale…for students in a college course.…Exams are each worth 20% of the grade,…homework and attendance are each 10% of the grade,…the team project is 30% of the grade,…and on the team project the team members…will evaluate your performance, that's 10% of the grade.…
This looks reasonable.…The instructor wants the student to master the material,…work outside of class on homework, attend the lectures,…and be a good teammate on the semester project.…But will the outcomes this system generates by fair?…Will they actually produce grades…that the instructor feels are just?…In order to properly test the system…we first need to consider some of the possible scenarios.…Let's quickly look through four possible scenarios.…
Scenario one, a student does well on individual work,…
- Metrics and human behavior
- Common corporate errors in measuring
- Developing a good metric
- Using the performance measurement tune-up
- Avoiding redundancy
- Using dashboards, infographics, and other data visualization tools
Skill Level Intermediate
Balanced Scorecard and Key Performance Indicatorswith Jim Stice1h 17m Intermediate
1. How and Why We Measure
2. Errors and Challenges in Measuring
3. Developing a Good Metric
4. A System of Metrics
5. Performance Measurement Tune-Up
6. Above and Beyond
Next steps1m 57s
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