Moderating comments

- [Instructor] How would you respond to negativity…or inappropriate content in your Facebook group?…Not every comment or post…in your community will be positive.…Learn the fundamentals…of managing member comments in this lesson.…Moderating comments and posts…in your Facebook group is crucial…to maintaining your company's reputation in your community.…Keep in mind that not everything needs a response.…Your goal is just to make sure group members…see your dedication toward making your group a safe…and supportive place to communicate with each other.…

We recommend outlining and publishing your comment policy…to note what will be removed…and reference it regularly in the group.…This will help encourage a community…where members will come to your defense…when making decisions about rule violations.…You can also use Facebook's member questions feature…to ask potential group members to indicate…that they will abide by your comment policy.…Sometimes it's not an issue…of members expressing discontent with moderators or members.…