This video contains a presentation of a troubleshooting method, followed by an examination of basic, Windows-integrated form and Kerberos authentication.
- [Instructor] Now we've spent some time understanding a bit…about the Client Access Services in Exchange Server 2016,…and how to make them available and reliable.…It's now time to turn our attention…to how to diagnose things…when they don't go quite the way they should.…It's important to have a troubleshooting methodology…that can guide you through any situation.…It'll keep you from becoming too random…when faced with a new problem,…or when a problem looks familiar,…but the solution you tried last time…doesn't seem to work this time around.…
My suggested approach starts by identifying…whether you're dealing with a user issue or a system issue.…I've heard it reported that 70%…of user calls to the help desk…have to do with authentication problems,…and that they are mostly user error.…If a user can't connect to the Exchange Server,…the best opening question would be…to ask them how they're connecting,…and invite them to walk through their logon process for you.…This'll do two things.…It will allow you to observe and identify…
Author
Scott M Burrell
Released
6/12/2017- Planning namespaces
- Managing proxies and redirection
- Configuring client access
- Working with online servers
- Managing address lists and offline address books
- Allowing, blocking, and quarantining access
- Load balancing namespaces
- Troubleshooting POP/IMAP connectivity
- Troubleshooting Outlook Anywhere
- Resilient namespaces and URLs
- Configuring certificates for failover
Skill Level Intermediate
Duration
Views
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Introduction
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Welcome59s
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What you should already know1m 30s
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1. Understanding Client Access Services
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Proxy and redirection4m 43s
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Configuring client access6m 36s
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Office online servers4m 50s
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Address lists5m 30s
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Offline address book5m 17s
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2. Mobility Solutions
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Outlook on the web policies6m 36s
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OWA for Devices4m 4s
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3. Load Balancing
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Namespace load balancing6m 42s
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Layer 4 load balancing3m 12s
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Layer 7 load balancing3m 24s
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4. Troubleshooting Client Connectivity
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5. Site-Resilient Client Access Solutions
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Failover and switchover4m 55s
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Expected client behavior1m 50s
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Conclusion
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Next steps1m 17s
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Video: Troubleshooting authentication