From the course: Microsoft Exchange Server 2019: Administration
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Design an SLA solution for downtime - Microsoft Exchange Server Tutorial
From the course: Microsoft Exchange Server 2019: Administration
Design an SLA solution for downtime
- [Instructor] Service level agreements gives the consultant and IT staff a way of allowing downtime with an organization to set expectations. Hours that the messaging service is available of telling the users when Exchange is going to be up, Hours reserved for planned downtime or maintenance is also important. If you do have planned downtime, make sure you have a change management meeting to discuss with the managers how this is going to affect the users. The amount of advance notice is important, because it gives the users time to plan for these network changes or outages. Planning in advance can reduce any friction with staff and management. Service availability is about the percentage of time Exchange services of running. We need to come up with an estimated Exchange service availability, so our SLA will match the expectations of the company. This may be 99%, may be 98%, but it needs to be a high percentage in order to make sure The percentage of time mailbox stores because some…
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