At the end of this video, the student will learn how to design a service-level agreement for planned and unplanned downtime in an organization with Exchange Server 2016. Having an SLA gives the consultant a way of allowing downtime with an organization to set expectations.
- [Instructor] Part of deploying…or administering an Exchange 2016 server…has to do with a Service Level Agreement…between you and your customer, or your employer.…A Service Level Agreement is an agreement that you have…with the person hiring you to determine…how much downtime and other information…that is going to be allowed…during this time that you are working for them…as their Exchange administrator.…One of the first things that we do…is take a look at the hours of operation.…
And that's the hours that the messaging service…is available to the user.…So, what time of day is it going to be…that the users can have access to the Exchange services?…Will it be 24 hours?…Will it be eight to five?…Those kinds of things will need to be spelled out.…Another thing Microsoft recommends…is the hours reserved for planned downtime…to be part of your SLA.…And that downtime could be due to maintenance,…but it could also be due to other factors,…such as problems with the Exchange server,…which we'll talk about later.…
But in this particular case,…
Need to set up Exchange Server for the first time? Check out Robert's previous course, Deploying Exchange Server 2016.
Note: This course maps to the certification exam for Exchange Server 2016. Review the course and exam blueprint for the Exchange Server 13 exam here and here.
- Reviewing the Exchange Control Panel
- Managing the Mailbox role
- Configuring permissions and delegates
- Managing and troubleshooting mail transport
- Troubleshooting SMTP mail flow and domain security
- Designing an Exchange SLA
- Backup and recovery
- Planning high availability
- Troubleshooting connectivity
Skill Level Intermediate
1. Using the Exchange Control Panel
2. Managing the Mailbox Role
3. Managing Transport
4. Exchange SLA
5. Backup and Recovery
6. High Availability
7. Troubleshooting Connectivity
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