Design SLA for message delivery

- [Instructor] Learning how to present a Service-Level…Agreement for a client on message delivery…can be an important skill.…Message delivery is more than just…delivering email to a user.…It's also about delivering email on time,…without malware, and without unwanted spam.…Many people might ask, "What is a service-level agreement?"…Well, an SLA can be a written contract…between a consultant and a client.…It could also be part of an employment agreement.…Another option would be an implied contract.…

This basically means that if you're hired…to be an exchange administrator, you'll be providing…these services by default.…You can take a standard SLA agreement downloaded in Word…and add the following components to the agreement…for which you and the client can agree.…In previous videos, we discussed transport rules,…where we looked for specific content,…and used the rules to filter them…for our clients as per their needs.…Transport rules have many different options…when creating, and we created a test transport rule…