From the course: Excel: Implementing Balanced Scorecards with KPIs
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Generate and maintain momentum
From the course: Excel: Implementing Balanced Scorecards with KPIs
Generate and maintain momentum
- [Instructor] Once you've started to implement a balanced scorecard in your organization, you need to gain and maintain momentum. This is difficult because, as I'm sure you've experienced, organizational change is hard. If you want to get and maintain momentum, you need to accentuate the positive, and by that, I mean you share as much information as you can with the individuals within your organization. For example, providing specific goals encourages specific actions. So share as much as you can, but keep some information proprietary. In their book, The Balanced Scorecard, Kaplan and Norton advise you to use indexes rather than real numbers for sensitive financial data. That could include internal cost or perhaps earnings. The reason you do that is if you share the specific numbers with employees, they might leave and take that information to other companies. Most of them would not release it, but some of them might do…
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