Join Jolie Miller for an in-depth discussion in this video What is a SME?, part of Instructional Design: Working with SMEs.
- Subject Matter Experts, or SMEs for short,…are experts who have domain knowledge,…authority, and credibility in a specialty or field.…They know their work inside and out.…We're all SMEs at something, whether it's knowing…how to make a wedding cake, write a story,…take expert photographs, or close business deals.…For example, Seth Godin is widely regarded…as a SME in the field of marketing,…and your payroll manager is most likely a SME…when it comes to payroll processing,…taxation and withholding, in addition to showing…new team members how to do their jobs.…
Regardless of their field, a SME…generally has three attributes:…years of experience in a field or occupation,…this could be formal or informal work experience;…information to share, which is commonly called content,…and think of this is a way of doing things…that could really help others;…and finally, a level of thought leadership…within their sphere of influence.…This doesn't have to be on a national stage.…It can be within a local meet-up or user group,…
The course also shows you how to set up project schedules, overcome common obstacles, and use a variety of approaches to ensure that the content you build together will be stronger than the content either of you would build alone. The lessons are framed by a fictional ID/SME relationship that models how the two partners work together to create a customer-service training session.
- What is an SME?
- Understanding how designers and SMEs interact
- Getting to know the SME
- Building a schedule
- Outlining the content
- Managing deliverables
- Retaining the SME's voice
- Incorporating feedback
- Launching the content