Join Jolie Miller for an in-depth discussion in this video Understanding how instructional designers and SMEs interact, part of Instructional Design Essentials: Working with SMEs.
- I've helped over 100 SMEs craft…their content in my career and though…every relationship is a little bit different,…most fall into one of two categories.…The first is ID as service provider to the SME client.…This is a common arrangement for freelance…or self-employed instructional designers,…people who take on client work.…For example, if a leadership book author…contacted you to build an online course…around the topic he's speaking on frequently,…you'd learn his platform and be providing…ID service to him as the SME client.…The second is ID as project manager to the SME…stakeholder, which is common within an organization…where an instructional designer works with internal…and external teams to create company training.…
For example, you might be an ID working…within the HR department and need to put together…sales training for new representatives.…You don't know all about sales of course,…but you'd work to interview and collaborate…with sales managers to build a training tool…that helps them onboard new team members.…
The course also shows you how to set up project schedules, overcome common obstacles, and use a variety of approaches to ensure that the content you build together will be stronger than the content either of you would build alone. The lessons are framed by a fictional ID/SME relationship that models how the two partners work together to create a customer-service training session.
- What is an SME?
- Understanding how designers and SMEs interact
- Getting to know the SME
- Building a schedule
- Outlining the content
- Managing deliverables
- Retaining the SME's voice
- Incorporating feedback
- Launching the content