Join Jolie Miller for an in-depth discussion in this video Retaining the SME's voice, part of Instructional Design: Working with SMEs.
- Retaining your SME's voice in the instructions starts with…knowing what the voice sounds like in three forms.…When it's thoughts that are rattling around…or mid-brainstorm, spoken words being delivered,…and writing that's committed to paper.…But how can you know what your SMEs thoughts are?…By building that solid relationship and communication,…and employing some emotional intelligence…to understand both what's being said, and what's unsaid.…I highly recommend checking out Dr. Brit Andreatta's course…on Leading with Emotional Intelligence here on lynda.com.…
It'll help you hone your EQ, so you can better…interpret and anticipate how your SME's thinking.…With a strong EQ, you can tell, for example,…that when your SME pauses after…you throw out a radical idea,…it means they're thinking of the nicest way…to tell you they really hate it,…or absorbing the brilliance and about to say, "Yes".…Let's hope for the latter.…To understand how your SME speaks,…it helps to check out their YouTube clips,…speeches, meeting performance, presentations,…
The course also shows you how to set up project schedules, overcome common obstacles, and use a variety of approaches to ensure that the content you build together will be stronger than the content either of you would build alone. The lessons are framed by a fictional ID/SME relationship that models how the two partners work together to create a customer-service training session.
- What is an SME?
- Understanding how designers and SMEs interact
- Getting to know the SME
- Building a schedule
- Outlining the content
- Managing deliverables
- Retaining the SME's voice
- Incorporating feedback
- Launching the content