Join Jolie Miller for an in-depth discussion in this video Resolving common obstacles, part of Instructional Design: Working with SMEs.
- Over the years I've seen several common obstacles…crop up in my SME relationships.…Luckily, there are remedies for each of them…that really rest on you setting expectations…and following through with your SME…on your scope of work.…The most common obstacle I see is that a SME…misjudges the amount of time…your collaboration will take.…They can reach a breaking point, or dropping…off the radar point, where it's radio silence…when you're expecting deliverables…or information to roll in.…The remedy, give your SME an idea up front…of how much of a job this will be for them…and for how long.…
For example, when I initially talked…to Jeff about doing his lynda.com course,…I mentioned that it would be a part time job…of maybe three to five hours a week for six weeks,…and then a full time week of filming in our studios.…Then, and this is important, ask for…the commitment you need.…Don't just leave it at that…with your estimate, be blunt.…Can you give me three to five hours a week…for six weeks and a full time week…in studios in Santa Barbara?…
The course also shows you how to set up project schedules, overcome common obstacles, and use a variety of approaches to ensure that the content you build together will be stronger than the content either of you would build alone. The lessons are framed by a fictional ID/SME relationship that models how the two partners work together to create a customer-service training session.
- What is an SME?
- Understanding how designers and SMEs interact
- Getting to know the SME
- Building a schedule
- Outlining the content
- Managing deliverables
- Retaining the SME's voice
- Incorporating feedback
- Launching the content