Join Jolie Miller for an in-depth discussion in this video Managing the deliverables, part of Instructional Design Essentials: Working with SMEs.
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- I've been surprised many times by how much the way…you work with SMEs on their deadlines affects…their ability to meet those deadlines.…The difference between putting a calendar reminder on their…schedule versus an email that tells them their due dates…can sometimes be the difference between…they forget and blow it off or they…get their information turned in early.…Let's go through some tips for managing your deliverables…so your project stays on track.…The key to running a schedule in deliverables…is speaking a common language of communication.…If your SME tracks their To-Do's in email,…do it in email with bolded due dates.…
They need a phone call reminder?…Provide phone check-ins regularly to stay in touch.…I've worked with a SME for years who doesn't respond…to my emails but will always answer a call.…Some SMEs use task-tracking apps or have a preference…for collaborating in a tool like Microsoft Project,…Basecamp, Asana, Trello, which you might also…suggest to them if you're looking for a good…go-to project management tool.…
The course also shows you how to set up project schedules, overcome common obstacles, and use a variety of approaches to ensure that the content you build together will be stronger than the content either of you would build alone. The lessons are framed by a fictional ID/SME relationship that models how the two partners work together to create a customer-service training session.
- What is an SME?
- Understanding how designers and SMEs interact
- Getting to know the SME
- Building a schedule
- Outlining the content
- Managing deliverables
- Retaining the SME's voice
- Incorporating feedback
- Launching the content