Join Jolie Miller for an in-depth discussion in this video Keeping the SME in the loop, part of Instructional Design: Working with SMEs.
- Well, you've built great content with your SME…and now you're making sure everything is ready…to ship the final product.…Nice job.…This is also the project's homestretch…where your continued attention to detail and communication…makes a smooth transition to close that project.…It's easy to start shifting attention now…to all the other things…you know are moving on your plate,…but don't abandon this project yet.…Now it's more important than ever…to keep your SME in the loop…and feeling informed and cared about…all the way through project close…and hopefully into the product as well.…
As a project is whining down,…it's important to focus on these four activities.…First, make sure to reiterate the final steps and sequences…before you share that final education with the world.…This includes deliverables, review milestones,…final passes, even copy edits.…In my experience,…SMEs sometimes also start to check out…or they move on to the next around this time.…Keep them engaged with updates via email or quick calls…and make sure they know there are still final touches…
The course also shows you how to set up project schedules, overcome common obstacles, and use a variety of approaches to ensure that the content you build together will be stronger than the content either of you would build alone. The lessons are framed by a fictional ID/SME relationship that models how the two partners work together to create a customer-service training session.
- What is an SME?
- Understanding how designers and SMEs interact
- Getting to know the SME
- Building a schedule
- Outlining the content
- Managing deliverables
- Retaining the SME's voice
- Incorporating feedback
- Launching the content