Join Jolie Miller for an in-depth discussion in this video Incorporating feedback, part of Instructional Design: Working with SMEs.
- You can tell you're giving feedback well…when your SME tells you…you make them sound and look better.…Sure, that's a bit of an oversimplification…and not every SME is going to be complimentary,…but it's quite true that you're doing your job well…when you're leading your SME to a better product…without them cringing at the tough choices…and changes along the way.…Think back to your earliest conversation…where you asked how they like to give and receive feedback.…Use this as a guide to share your own during the process.…For example, "Jeff, I know you told me…"you want direct feedback when we need to make a change.…
"So, in the spirit of that request,…"I really think the second movie is off track.…"Can we look at the script together?"…I also try to avoid the "feedback sandwich"…that used to be so popular and, quite frankly,…that I used often early in my career.…In this sandwich, I say a good thing,…a thing I want us to work on,…and then another good thing.…The problem with this method…is it leaves your SME unclear at the end.…
The course also shows you how to set up project schedules, overcome common obstacles, and use a variety of approaches to ensure that the content you build together will be stronger than the content either of you would build alone. The lessons are framed by a fictional ID/SME relationship that models how the two partners work together to create a customer-service training session.
- What is an SME?
- Understanding how designers and SMEs interact
- Getting to know the SME
- Building a schedule
- Outlining the content
- Managing deliverables
- Retaining the SME's voice
- Incorporating feedback
- Launching the content