From the course: Instructional Design: Working with SMEs
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Exploring our project for this course
From the course: Instructional Design: Working with SMEs
Exploring our project for this course
- It's not any fun to walk through working with SMEs without taking a look at a real SME idea relationship and the resulting piece of content. For the purposes of this course, we're going to follow the example of building a short online customer service course with customer service expert Jeff Toister of Toister Solutions. Jeff has written a book called Service Failure: The Real Reasons Employees Struggle With Customer Service And What You Can Do About It. He's also published two customer service courses here on lynda.com that I highly recommend you check out. He's a prolific blogger in the customer service industry. And we're going to go on a journey with him to spec out what he wants to offer to the public and how he wants it to look. Let's get started.
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