Sales process overview

- [Instructor] Sales is the process most crucial … to the success of many companies. … Let's look at an overview of a typical sales process in SAP. … The sales process in SAP is broken … into presales activities and sales activities. … There are two major presales functions. … First is an inquiry. … An inquiry records the material … and the quantity needed by a perspective customer. … It's important to note that inquiries are used more … for recording purposes and they are not legally binding. … The other presale function is a quotation. … Quotations are legally binding documents … and offer the terms of the sale to a customer. … Terms include the details of the product or service, … the quantity, projected delivery dates and the price. … Quotations can be created with reference to inquiries … but reference is not required. … Next we have sales activities. … The first and most common sales document is a sales order. … A sales order is a contract … between the company and a customer. …