Join Michael Management for an in-depth discussion in this video SAP UX strategy and Fiori overview, part of SAP Fiori Apps Library.
- [Presenter] In this module, we'll briefly review the overall SAP user experience and Fiori strategy. Let's start by clarifying two phrases that are commonly used in this context, and those are user interface and user experience. You will often see these phrases or even their acronyms used, such as UI and UX, used interchangeably in many ways, because many people believe that they are referring to the same thing. But in fact they're quite different, and I'd like to illustrate this with an example. I live in Colorado, and I have a Jeep that I have modified significantly to be very capable to go off road into the Colorado mountains, with many aftermarket parts and other upgrades. Now I do this not just because I love having a Jeep sitting in my driveway, I do this so that I can actually go into the mountains and go over amazing mountain roads and get amazing views such as this one here which was taken from a place called Mosquito Pass in Colorado. And this is really the ultimate goal of why I created my Jeep. So to correlate back to our phrases, I would consider my Jeep a user interface, whereas I would consider the outcome of what I'm trying to accomplish the user experience. And in that way you can see how the Jeep itself is really a tool, or an interface, in order to achieve a much bigger outcome being the user experience. In order to successfully and repeatedly drive innovation, it is key to consider three aspects with respect to user experience. Business or business processes, how the actual business model works. People and their requirements for interfacing with that business process or model, and achieving outcomes. And then the actual technology in and of itself. And while it may seem obvious that each of these aspects is essential by itself, what's most important is that they work together seamlessly in a balanced way. For example, you may have a great business model in order to be successful in the market, and you might even have great technology in order to realize your idea. But imagine if you have these things, but the people either cannot or don't want to use it. It's only when you consider all three of these aspects holistically that innovation can be successful, and user experience requires the consideration of all three holistically. So these three aspects are key to SAP's overall user experience strategy and direction. On the business side, it really needs to represent the simplification of re-imagined processes in a digitized world. Next we must fully understand human interaction requirements using design driven development, and ensure that it is user-centered and covers all possible SAP solutions and user rules. The UIs can then be properly designed. SAP uses technology such as SAP UI Five which are based on open standards, and the UI is decoupled from the back-end, through other open standards such as REST-based OData services. So really SAP Fiori is the end result, and it's the true confluence of all three aspects of consideration, and is the combination of simplified business processes, where user interaction follows a user-centric and design-driven approach, and is implemented with open standards technologies. So the concept of Fiori, which goes far beyond just applications, is really decomposing user roles into very simplified, consumable modules. It's really a shift from large monolithic solutions that require everybody to go through the same screens which is very common to the prior generation technologies such as SAPgui. And it really lets you work the way you work, both personalized and with your role, without having to operate in a uncomfortable way in the same screens that everybody else works with. And as such, SAP Fiori was really started by defining this set of design principles based on the confluence of business, people, and technology we discussed before. The first one is that it's role-based, it's really designed around you, your needs, and how you work in your specific roles. So individual applications, and even the Fiori technical design, is built from the ground up to be role-based. It's adaptive, it is able to easily adapt to different use cases, different devices, it's got to work consistently, and in the same way, no matter where you're interacting with an SAP solution, whether from a device, whether from a screen, or some kind of an audible based interface, it needs to adapt to the way that you work. The third one, simple, is probably one of the most difficult to achieve, because it is so easy to continue to want to add features, and capabilities, and functions to screens. And the art of simplicity around including only what is necessary has to be continuously monitored to make sure that that complexity doesn't creep in. It's got to be coherent, as we mentioned it's got to be intuitive, it's got to reduce user adoption challenges, and increase adoption by enabling individual users to self-train on individual solutions. And the last one, delightful, is one of my favorites, it's got to really make an emotional connection. Like me driving my Jeep over the top of a mountain, the ultimate goal is to have users want to utilize these systems, and often that comes through making an emotional connection. So these are the core design principles of Fiori. One other aspect that was learned from the past, is there used to be different types of user interfaces for different situations, a portal, or SAPgui, or things of that nature, different mobile solutions, and SAP Fiori was really built as a single, consistent point of entry for users, that will then drive you to specific details and capabilities no matter if they're in an on-premises solution, or they're in a cloud solution, or even something built by a third party. So it really is a single point of entry for that. And if we're to really sum up what Fiori then is, it's a role-based, personalized, and a real-time, contextual aggregation point for all apps, and all analytics, across all solutions, and functional areas and technology. So SAP Fiori, think of it as the true realization of our overall user experience strategy, and as really built to bring those five design principles to life.