Unfortunately, not every sale can result in complete customer satisfaction and returns are necessary for most businesses. In this video, learn how to create a return order in SAP using transaction code VA01.
- [Instructor] In this scenario, … we want to create a return order, … because our customer wasn't satisfied … with part of their order. … They submitted a return request that was valid. … To create the return order, … we'll use the same transaction code … that we used to create the sales order, … which is VA01. … This brings us to the create sales document screen. … In our order type, we'll click the match code button … to see available return orders. … We want to choose type CBAR for accelerated returns. … Returns can be created without reference … to another sales document by simply clicking … the continue button. … Most commonly, returns are associated … with other sales documents. … In our situation, the return is associated … with a previous sales order, … so we'll click create with reference. … This brings up the create with reference search screen. … Returns are often created … with reference to the billing document, … and that can be done by clicking bill doc, … and entering the document number. …
Author
Released
8/7/2019- Defining an organizational structure for SAP
- Key elements of master data in SAP SD
- Creating sales inquiries, quotations, and orders
- Shipping and transportation processes
- Creating invoices
- Running billing and returns reports
Skill Level Intermediate
Duration
Views
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Introduction
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1. Sales and Distribution Overview
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Process of SAP SD2m 35s
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Module integration2m 48s
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Organizational structure2m 31s
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2. Master Data
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Master data overview2m 7s
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Maintain customer credit2m 42s
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3. Sales
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Sales process overview2m 5s
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Create a sales inquiry: VA112m 37s
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Create a sales order: VA013m 10s
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Create a contract in VA412m 57s
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Sales reporting3m 12s
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4. Distribution
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Create packing: VL02N2m 9s
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Post a goods issue: VL02N1m 56s
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5. Billing and Returns
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Billing and returns overview2m 43s
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Create an invoice: VF012m 11s
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Post incoming payments: F-282m 17s
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Create a return order: VA013m 11s
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Conclusion
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Next steps40s
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Video: Create a return order: VA01