Unfortunately, not every sale can result in complete customer satisfaction and returns are necessary for most businesses. In this video, learn how to create a return order in SAP using transaction code VA01.
- [Instructor] In this scenario, … we want to create a return order, … because our customer wasn't satisfied … with part of their order. … They submitted a return request that was valid. … To create the return order, … we'll use the same transaction code … that we used to create the sales order, … which is VA01. … This brings us to the create sales document screen. … In our order type, we'll click the match code button … to see available return orders. … We want to choose type CBAR for accelerated returns. … Returns can be created without reference … to another sales document by simply clicking … the continue button. … Most commonly, returns are associated … with other sales documents. … In our situation, the return is associated … with a previous sales order, … so we'll click create with reference. … This brings up the create with reference search screen. … Returns are often created … with reference to the billing document, … and that can be done by clicking bill doc, … and entering the document number. …
- Defining an organizational structure for SAP
- Key elements of master data in SAP SD
- Creating sales inquiries, quotations, and orders
- Shipping and transportation processes
- Creating invoices
- Running billing and returns reports
Skill Level Intermediate
SAP Financials Essential Trainingwith Justin Valley1h 36m Beginner
Learning SAP MM (Materials Management)with Justin Valley1h 13m Intermediate
1. Sales and Distribution Overview
2. Master Data
5. Billing and Returns
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.