Skip navigation
Welcome: Microsoft Dynamics CRM Essential Training
Welcome: Microsoft Dynamics CRM Essential Training

Personalize experiences with clients, engage intelligently with prospects, and have meaningful follow-ups with your leads by using Microsoft Dynamics. This course demonstrates how to leverage the essential features of this CRM platform, including how to manage customer information, track leads, create action items, build workflows, and more. The features for sales teams and customer services teams are reviewed in this course, including managing contacts and resolving cases.

Resume Transcript Auto-Scroll
Skill Level Beginner
3h 2m
Show More Show Less

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now