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View entitlements and schedule service

View entitlements and schedule service: Microsoft Dynamics CRM Essential Training
View entitlements and schedule service: Microsoft Dynamics CRM Essential Training

In addition to Priority, two other values drive priority: the customer's Service Entitlement (type of and perhaps quantity of service) and the Service Level Agreement (SLA) for that company or the default SLA for your organization. Scroll down the case to locate and view the Entitlements and SLA. While working the case, record activities and notes in the social area of the Case form.

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