Skip navigation

The customer service process

The customer service process: Microsoft Dynamics CRM: Customer Service
The customer service process: Microsoft Dynamics CRM: Customer Service

The customer service process begins with a case that has been assigned to you, or that you choose from a queue, or that you create. You research the case to find a solution for the customer issue/question. When the solution has been satisfactorily applied, the case is resolved and closed.

Resume Transcript Auto-Scroll
Skill Level Beginner
2h 18m
Duration
39,814
Views
Show More Show Less

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to start your free trial.