Skip navigation

Work with Dynamics CRM

Work with Dynamics CRM: Microsoft Dynamics CRM: Customer Service
Work with Dynamics CRM: Microsoft Dynamics CRM: Customer Service

Microsoft Dynamics CRM has multiple interfaces including the standard browser-based Dynamics CRM interface, Dynamics CRM for Outlook, Dynamics CRM apps for phone and tablets. This course focuses on the Dynamics CRM interactive service hub, a browser-based UI optimized for customer service staff. While customized Unified Service Desk solutions can include the interactive service hub, the hub itself does not support major customization.

Resume Transcript Auto-Scroll
Skill Level Beginner
2h 18m
Duration
38,411
Views
Show More Show Less

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to start your free trial.