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View the SLA for a case

View the SLA for a case: Microsoft Dynamics CRM: Customer Service
View the SLA for a case: Microsoft Dynamics CRM: Customer Service

Service Level Agreement (SLA) details are shown under the customer card on the case form in the Dynamics CRM interactive service hub. For example, a countdown timer for first response and/or time to resolution might be shown. More detailed information is supplied for enhanced SLAs.

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