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Use advanced case options

Use advanced case options: Microsoft Dynamics CRM: Customer Service
Use advanced case options: Microsoft Dynamics CRM: Customer Service

Open the interactive service hub case menu (click More…) to: switch service processes for the current case; mark a case to not decrement the customer's service entitlement; or to convert the case to a knowledge base article for future reference.

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Skill Level Beginner
2h 18m
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