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Resolve or cancel a case

Resolve or cancel a case: Microsoft Dynamics CRM Essential Training
Resolve or cancel a case: Microsoft Dynamics CRM Essential Training

To mark as case as resolved, open the case. Close any open activities. Choose Resolve Case on the command bar and complete the resolution details. Activity time will be automatically totaled and recorded. (In Dynamics CRM Online only, cases can be converted to work orders and queued for resolution by field staff.) If a case has been select and cancel the case.

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