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Research similar cases

Research similar cases: Microsoft Dynamics CRM: Customer Service
Research similar cases: Microsoft Dynamics CRM: Customer Service

Unlike the Microsoft Dynamics CRM standard interface, there is no "similar cases" feature in the interactive service hub. To search for similar cases, open the list of cases, choose an appropriate view, and enter search terms. If you find similar cases, document your findings in a note in the timeline of your case.

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Skill Level Beginner
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